They are renovating in their back tower so maybe eventually theyll get to this. This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Normally we would provide 4.5 Stars for this Hotel. Service was slow, yet everyone in our party was charged 18% gratuity. Area: 840 sq ft, Occupancy: 24 - 150 Then take a taxi to the ship. What are some of the property amenities at Hilton Galveston Island Resort? Hilton Galveston Island Resort 5400 Seawall Boulevard, Galveston, TX77551, United States +1 409 744 5000 From $98 Cheapest rate per night 7.8 Good based on 1,709 reviews Hilton Galveston Island Resort Wed 4/26 Sun 4/30 1 room, 2 guests Provider Nightly total $98 View Deal $99 View Deal $101 View Deal This is the version of our website addressed to speakers of English in South Africa. The hotel manager, Lacey Douglas, heard the ruckus and was very quick to discreetly deescalate the. The pool is a great size and a big section for kids to play and on the other side a, The kids love the pool and the slides as well as being able to walk to the beach, and. Fine wine, long walks, and more are in store. Dear S1361ZHkimberlym, Thank you so much for taking the time to review our property. The only complaint I have is it was a whirlwind weekend and we didn't get to enjoy the hotel or beach as much as we would have liked. The property is beautiful but the service is really what steals the show. What is there to do at Hilton Galveston Island Resort and nearby? Beds could've been a little more comfy but werent bad at all. 1,334 reviews . The receptionist at check-in was not friendly or helpful, just a shad off snobbish. Menu Sushi Menu For delivery Make a Reservation Mar 12, 2023 7:00 PM 2 people Back to Dining Contact Direct Line 409.744.1500 Hours of Operation Sun-Thurs: 7AM-9:30PM Fri & Sat: 7AM-10PM We strive hard to provide a consistant product with exceptional service. Palm Court serves American cuisine and is open for breakfast, lunch, and dinner. Good service. Can a gluten free person get a good meal at this restaurant? Service was slow, yet everyone in our party was charged 18% gratuity. And I suppose one has to ask for a mini fridge which was advertised. Thank you so much for kind words about the staff and hotel. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Every question we had was answered thoroughly and thoughtfully. Wonderful food and drinks but none of us needed the added aggravations.More, Kevin was amazing. Then get an UBER to the cruise terminal. Excellent food and service last night at Landrys. restaurantguru.com takes no responsibility for availability of the Palm Court menu on the website. I apologize that you did not have a great experience at the hotel and we did not exceed your expectations. This 3.5-star hotel has 239 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym. As a Hilton Honors member Ive come to expect quality rooms/service. I have reached out to the Director of Rooms (Quinn B) and he has asked that you contact him to discuss your previous stay and how he can make it right. A decent restaurant where the workers are overwhelmed due to lack of staff, the manager compensated for the very slow service, meals were ok , not outstanding and maybe were not served fresh. The signature drinks start at $5, $4.5 calls, $3.5 wells, apps are $4 to $7 depending on what you want. Positioned adjacent to the Galveston Island Convention Center, this AAA Four Diamond award-winning Galveston hotel offers 13 meeting spaces for up 388 guests. Or at last she attempted to. Galveston Island Hilton Resort has a fitness center and a business center with free WiFi. Lilyth at the front desk was so helpful this morning and answered all our questions about possibly booking in July. Needless to say, that was our last time to stay at this Hilton. We appreciate your feedback during our remodel and hope you come back to stay in our newly remodeled rooms in the near future. We weren't informed. Are you here yet? One of the nicer hotels on the Seawall. daremejclcThank you for providing such great feedback on your stay! We would definitely stay here again. After reading some other reviews, we had low expectations, but my wide and I stayed here for a romantic weekend using airline miles. What days are Hilton Galveston Island Resort open? Whats more, the hotel is just steps from the beach and within walking distance of fishing piers, shopping, great restaurants, and family entertainment. Hilton Galveston Island Resort: Best valet ever! What food & drink options are available at Hilton Galveston Island Resort? We had a wonderful view of the gulf also. Bass music from pool party was deafening even on the 10th floor. Celebrate your special event on the tropical garden terrace or classic Crystal Ballroom. Are there opportunities to exercise at Hilton Galveston Island Resort? Atmosphre and personality, not there. It was clean and contained the basic amenities.There is a restaurant on the premises with a variety of selections. We appreciate your business and letting us know what a great job we are doing. One of the worth Hilton I visited, this hotel needs urgently to be renovated ! We were greeted right away. We look forward to you visiting in the near future and exceeding expectations. The following areas are affected: Renovation work will only be conducted during business hours. Definitely would return. Great night, food was amazing, Made a reservation for our wedding elopement a week in advance for a party of 10. The Galveston Island Hilton Resort is nestled right along the Gulf of Mexico on the historic Seawall Boulevard. Offering location close to The Seawall, the resort overlooks gulf and has an American-style restaurant. Share. Enhance this page - Upload photos! I left 3 NEW bottles of shampoo and conditioner in our bathroom and when I went back a week later (because we were on a cruise) they had no recollection of them. We got in late and the restaurant happily accommodated our hangry party of 6, even a visit from Chef Joe to the table. Then we had to decline the first food served to us because it was not what we ordered. Meeting space, a fitness center, concierge, and free Wi-Fi and on-site parking are other highlights. There are several wonderful restaurant within walking distance, but Landrys (located next door) is clearly the place to go.If youre searching for a nice place to stay prior to, or after your cruise you cant go wrong with the Hilton Galveston Island Resort. Everyone was friendly and helpful. It would be a nice amenity and you might want to have your housekeepers check the towels that they roll up so prettily, because that was right there and could have easily been seen if somebody bothered to look, maybe it was even from the housekeeper, I dont know. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is the version of our website addressed to speakers of English in Ireland. Positioned adjacent to the Galveston Island Convention Center, this AAA Four Diamond award-winning Galveston hotel offers 13 meeting spaces for up 388 guests. Finally we almost got our food but I was served French fries instead of onions. I would like to name an exception employee. Review tags are currently only available for English language reviews. The store never opened. The grey headed lady in the back was put out she had to come to the front to help but everyone that normally works front desk was very friendly. Good service. by Galveston Historical Foundation, Request your Official Galveston Visitor's Guide Today. The hotel was so gracious and accommodating! We could not pass each other between the TV and bed. Our waiter Carson was also great. *See fees and policies for additional details or extra charges, Valet parking costs USD 26 per night with in/out privileges, Uncovered extended parking costs USD 50 per week. A 24-hour front desk, concierge services and a gift shop are provided. Some Landry's not in resort areas have happy hour everyday in the bar area, San Antonio Riverwalk Landry's does. BellaCouture59,Thank you for taking the time to provide valuable feedback on your stay. Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Wonderful food and great tasting drinks. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its 240 guest rooms are spacious and well . Finally we almost got our food but I was served French fries instead of onions. Thank you for your kind words about the hotel and staff. We recently traveled to Galveston Texas for a cruise to Mexico. Ajah at the front desk allowed us to extend our reservations out for the kids club so we could finish gathering our stuff and clean up; and she even sent us a gentleman from Valet to help us with transportation and loading. Does Hilton Galveston Island Resort offer any business services? I apologize that we did not exceed your expectations. Expectations were not met and the staff clearly let you down and making your stay a great one. The host that sat us was also very nice! Own or manage this property? Many rooms have a gulf view, so you'll truly feel like you're on an island vacation. I booked prepaid for a executive suite for 7 days months in advance, and was given a regular room that had mold in bathroom ceiling, broken clothes hanger in the shower, constantly running toilet, and the balcony door did not lock. I spoke with the manager on duty by the name of Quinn Bussey. his answer, oh no we dont have that. Or at last she attempted to. Served family-style, for two people Menu Gluten Sensitive Menu Wine List For delivery Great service at check in. What did people search for similar to restaurants near Galveston, TX? Jeremy Bukac, General Manager at Hilton Galveston Island Resort, responded to this review. The Lobby Bar is the perfect spot to indulge in a tropical drink and a light snack. While some reviews were very negative, my wife and a friend were extremely pleased with the stuffed red snapper. Thankfully, it only lasted for 1 hr. Enjoy the fine Galveston lodging at the Hilton Galveston Island Resort with rooms and suites luxuriously designed and elegantly furnished with deluxe oceanfront views. My twin daughters and I dined at the Palm Court restaurant which is centrally located on the Lobby level of the hotel. After the hotel has you check in for the shuttle 30 min before your time, it was 30 min late. Disregard the negative comments. Hilton Galveston Island Resort has an outdoor pool and a 24-hour fitness center, as well as a sauna. This property advises that enhanced cleaning and guest safety measures are currently in place. We ate breakfast at the restaurant both Saturday and Sunday morning and really enjoyed it. The morning restaurant staff was so helpful, and made us all laugh during breakfast! The most memorable part of this trip was Peggy, the desk supervisor and Tyrnn, the sweetest lady and best server in the Palm Court restaurant. Regarding complaints about the staff, I had a very different experience--I thought they were great! Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. We experienced exceptional service, location and stay while at this hotel. The price of the room approximately $180.00 was well over priced for the room. My husband had the fried onions & jalapeos and I had a dinner salad. Host a corporate meeting in one of the hotel's boardrooms and stay productive in the professional business center. Amenities. Chef Joe is a wonderful part of our leadership team and is always focused on providing great food and service to our guests. Occupancy: 1 - 12 Does Hilton Galveston Island Resort offer free cancellation for a full refund? Payments made by partners impact the order of prices displayed. Hotel is a good location for walking around and quick access to restaurants & store. We complained of the noise and Peggy right away put us in the tower in a brand new renovated room that was beautiful. The service was great and the beer was cold and refreshing. I'm glad to see received great service, especially from Carlton! We got a newly renovated room (deluxe gulf view) which was so nice and clean! Crazy expensive for the condition of the hotel. Had breakfast on site. Area: 690 sq ft, Occupancy: 12 - 110 The drinks were on point. Add a photo.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Both my wife and I had the mixed grill, filet steak, lobster tail, jumbo shrimps wrapped in bacon served with asparagus which was unbelievable. Came in for a family wedding. Polite, prompt, friendly and cheerful. I have reached out to the Rooms Division Manager (Quinn B) and he has asked that you contact him to discuss your stay and how he can make it right. But two people told me there was a guide upstairs and when I told them there wasnt they told me housekeeping would bring one up and you guys dont offer that. In fact it says if its found in your room, what? Their QR code that has an online directory of services is not helpful and quite frankly a pain to navigate. The elvators were really dirty. . Comments aboutambience and sound levels say to me they expected a 5 star restaurant which landries is not. The hotels largest meeting room is 3,500 square feet. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. See more questions & answers about this hotel from the Tripadvisor community. Our room was nice, clean and comfortable. Had the breakfast sandwich and coffee. Thank you for taking time to read this, Galveston is a lovely lovely island but I think next time Ill stay at the Tremont. Make a splash in the swimming pool complete with poolside cabanas and a swim-up bar. You wont be sorry.More, Horrible.. totally embarrassed me. Hilton Galveston Island Resort accepts credit cards. But it was another 5 minutes before we saw the beverage list.We both declined to order because of the poor service and made our way to our table which the server had to stuff paper under the leg so that it would balance properly. I was quickly served a separate order of onions and the server acknowledged that I was correct about the onions rather than French fries. Which room amenities are available at Hilton Galveston Island Resort? My husband and I both ordered the fried fish tacos and they were delicious! Landry's Prime Seafood & Steaks is rated accordingly in the following categories by Tripadvisor travelers: Both my wife and I had the mixed grill, filet steak, 5310 Seawall Blvd, Galveston, Galveston Island, TX 77551-5872. There are not enough words to describe his kindness. We will be staying here again the next time we are in Galveston! came with a prior side. ????? Wtf. We appreciate every piece of business as there are no spare guests. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. We loved everything about it. But the service was great, it was the management that said they wouldn't serv me unless I agreed to not order any alcohol,. Hilton Galveston Island Resort is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Travellers may receive a savings voucher when they submit a review. Set in a 5-minute stroll from Galveston Island Convention Center, the 4-star Hilton Galveston Island Resort is located near Westminster Presbyterian Church. And management, I am sure you will read this and for that I appreciate that someone has taken the time to review these reviews. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. 0 reviews. Expectations rarely meet expectations. Find tiki-inspired Longboard by the pool for beers, wines, cocktails, and light bites. Hotels near Hilton Galveston Island Resort, InterContinental (IHG) Hotels in Galveston, Galveston Island Hotels with Outdoor Pool, Galveston Island Hotels with Air Conditioning, Galveston Island Hotels with Laundry Facilities, Hotels near Galveston Island Convention Center, Hotels near Galveston's 61st Street Fishing Pier, George Bush Intercontinental Airport Hotels, Hotels near Texas A&M University at Galveston, Hotels near University of Texas Medical Branch. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Carlton is a great asset to our team and I'm glad he went above and beyond for you! He took time to recommend restaurants, attractions, shopping, etc. Galveston property disappointed our family this trip. The San Luis Resort, Spa and Conference Center, Holiday Inn Resort Galveston-on the Beach, an IHG Hotel.
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