"I am very much a people person and excel at building and maintaining relationships with others. Finally, end your response by talking about the positive outcome. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. These are all excellent skills to have, and you sound very talented! When it came time for the presentations, I often played a large role in the speaking aspects of the project. ", "Whether I am doing an independent project or working in a team environment, I always give my best. I greatly value the information shared between fellow professionals in our field. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I also learn a different kind of articles and submit my test to renew my certificate. Very good answer! This could include increasing budgets or improving patient care. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I take the opportunity to understand others and really try to put myself in their shoes to better understand their perspective of a situation. This is a very good example of your problem resolution skills. ", "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Perhaps you have a keen eye for detail. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. I also help the pharmacist with anything they needed from translating to ringing up customers. I am eager to get a great start on my career. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. ", "A bit about me - I love to travel, read, and conduct research. In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. I tried to get to the root cause of the issues, and from those conversations, there had been some personal conflict between them stemming from an incident a few years back. We also raise chickens and goats and have a couple of horses as well. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. I truly enjoy working with the public, I understand the core values of Kaiser Permanente, and I look forward to providing an excellent experience for the patient and their families so they continue to return to us for care. I've cleaned up your answer slightly to more successfully deliver your message. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. My approach is to be empathetic, soft-spoken, and truthful. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. My youngest daughter is involved in volunteering. it Are there specific Kaiser volunteer opportunities you'd be interested in? While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. Interview questions at Kaiser Permanente Scenarios. What strength do you bring to your job? How would you handle a difficult situation in your job? How do you Tell me about yourself, why are you a good fit for the company, tell me more about your work experience, what is good Job related - Assist or perform the duties of the inventory control assistant/stock clerk to prioritize & maintain maximum work flow in the pharmacy - Assist in medical office stocking-to-standards by organizing, replenishing stock, & preparing monthly recharges & credits Basic Qualifications: It was affecting the team's morale, and others began joining in with having negative attitudes. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. Connect with a Kaiser Permanente Medicare Did your team learn how to effectively use PPE and successfully protect themselves and their patients? ", "I have experience in ordering medical supplies and maintaining inventory. We do this by creating interview questions that we think you might be asked. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. Tampon use. I get along well with others and work well as a team.". "In my last semester of school, we had several assignments that were group projects, and I worked with a diverse team of students at that time. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Iniciar sesin o Regstrese. You also made sure to take action so that this did not happen again. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. You've chosen a powerful example that can help make you a more memorable candidate. "I dislike working in a negative, low morale environment that is plagued with office politics. But this is usually just for transitions. I like to manage my time to finish my projects on time. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. This is a personal and caring approach. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Learn how to get care while youre traveling. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I am comfortable speaking in front of large groups, and I've used tools like Microsoft's "present with a coach" to sharpen and refine my speaking skills. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I would first ensure that I understood all the facts of the situation so that I didn't misspeak or accidentally provide false information that might upset someone. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". I think the right answer is, 'of course, but not for long!' A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. He took my feedback well, and shortly after, we had a volunteer meeting to go over all the details, and we were given a point of contact for all questions in the future. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. I'm personable and outgoing and find it easy to strike up conversations with almost anyone I meet. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. ", "Do my job and do it right. What makes you want to give back to your community? Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. By seeing and understanding the history, I can help guide a plan moving forward for the team. It's best that the person knows the reasons why so that they can learn from the experience. In a Wednesday press release Geisinger and Kaiser said the newly formed Risant Health would expand No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I would be open and honest in my conversation with them, ensuring I was being clear and to the point and not adding confusion with unnecessary details or fillers. It is not the ideal situation, but I have always adjusted for the good of the team. I also made sure to teach that best practice to all new hires. I was able to do that but showing genuine empathy and compassion for each person, regardless of what led them to their current circumstances. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. By initiating an open conversation with this person, we were able to uncover his need. I'm open to exploring various work environments, and I'm flexible working in whatever setting would be required. We also had ethnic and gender diversity on the team as well. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. "I know that a major part of Kaiser Permanente's vision is collaborating with people to provide quality healthcare for the community. In my current position, I am not the most persuasive person on our team, but I am highly creative. I also check what's low and order specialty if it's a fast mover. ", "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. ", "I see myself as a compassionate person; I see more than a sick person picking up their prescription. Wonderful! I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! "Since I am new to healthcare, I do not have any formal experience in this area. "As I've just recently entered the workforce, I would be most comfortable in a support role on this team. I have trained myself to adapt my communication style, so a patient gets what they need. The reason was a computer glitz that held the release of his chemotherapy. ", "I am super focused when I am stressed so I can make sure everything is done and correct. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. If it were a situation where the person was being rude or disrespectful, that might be a little different. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Know your family history. The professor didn't empathize with the situation, so the two of us were responsible for completing the remainder of the project and presenting it in less than one week. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. "During high school, I went on a mission trip to Haiti. "I feel that one of my strengths is managing stress. I was confident she had only given me a twenty, but I had put the money immediately in the drawer; the store was super busy, and we didn't have surveillance cameras, so instead of pausing to count the drawer, I took her word and handed her the difference. After you successfully complete the assessment test, a I listen, mirror, validate, and empathize. I have always been great at working behind the scenes with the result being efficiency for others. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. Kaiser Permanente, a large California-based health care ", "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I am a very hard worker who is eager to become a team member with Kaiser.". Your version of customer service sounds warm, welcoming, and caring. I discussed with hospital credentialing and became the first PA proctor in our Heath system. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. We met a few times, delegated assignments, and planned to meet again in a few weeks. Very nice answer. Balancing empathy with honesty is key when communicating bad news. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. This approach has greatly reduced in-house issues related to communication. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. I take the time to listen and reflect back to ensure that I am providing the best care possible. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. It sounds as though you are highly organized and methodical in your work. "I definitely consider myself a compassionate person. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. I used the facts and not emotions to explain the reason for his delay. I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. If you are thinking about applying for a position with Kaiser Permanente, you need to learn about their hiring process and pre-employment assessment tests. While not all the jobs with this organization require you to take a test, many of them do. Therefore, passing these tests is crucial to securing employment for the most part. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". We wanted to create a resolution with this person. For example, a private office where the door could be closed or another location out of earshot of others. I will receive an email with the related information any time there is a major headline about the healthcare industry. The health systems said they intend to acquire four or five more hospital In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. First, understanding that it's okay to be different, that we have our own imperfections, then accepting each other for who they are, flaws and all can be helpful. As the manager, I knew I could not let this behavior continue. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. ", "Early in my career, I was working a night shift with minimal staffing on our unit. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. WebHere are some tips on how to prepare effectively for the Kaiser job interview: Read the Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. "My customer service skills with my patients are definitely one of my strengths. "During my time in college, I worked on many team projects and presentations. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Would it ensure efficient workflows or more timely responses to other departments? It sounds like you handled this matter with utmost urgency and great customer care. I soon found that though each person had their own unique set of experiences, skill sets, and backgrounds, we all shared similar values, and we were supporting the same mission and vision. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Are there any specific action steps you would need to take to reach your goal of becoming a PA? The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. I know many employers offer workshops and continuing education opportunities, so if hired, I plan to participate in all that is offered to me. He ended up requesting and receiving a transfer. If you have a criminal record, you must disclose this. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. I never let their behavior dictate my response, and I never let it overwhelm or upset me to the point that I couldn't complete my job. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. We completed the assignments together and built some conflict resolution skills along the way. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I love my job. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. You can begin with your recent education, family life, volunteer work, or talk about your travels. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Early in my career, I probably worried too much about the fear of failure with my patients. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. The patient, staying because of back surgery, was unable to hit the call button. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Discuss how you can thrive in this role, even during the most stressful times. Even though it was only a few hours a week, I found the position to be very stressful. If they want help, Ill help any way I can. This is a great response, and it shows that you truly do care about the people that you come across every day. These 8 tips can help you prepare for a safe and healthy summer trip. "I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. Contact us here. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. I work good under stressful situations, and I'm good at resolving patients' problems.". My ideal environment is organized, collaborative, positive, energetic, and encouraging. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. We met every evening before the presentation to finalize the project and rehearse our parts. Strong communication skills are required to be an active leader. The patient was angry and threatened to leave AMA. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. You can consider improving this response by explaining why. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. This shows the interviewer that you've done your research and aren't answering vaguely. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. These experiences have really opened my eyes to working with people from backgrounds different than myself. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. Your problem-solving approach is fantastic! Familiarizing yourself with the type of test that you will be taking is essential. When you fill out the online application, you will be given clear directions on finding and taking your tests. However, if you have any questions, you should always reach out to a representative from Kaiser Permanente. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment.