You can navigate to this information by clicking on the relevant tile on the home screen or via the Your Wi-Fi Network section in the More menu. Step 4. Plug your Wi-Fi Disc into a power socket and turn it on. After a couple of minutes it will turn solid blue, You can now unplug the Ethernet cable. They are compatible with any hub from different suppliers. The light will change to flashing red, but will go back to solid blue after a few seconds, Unplug the disc from the mains and plug it in at the preferred location. The best spot is a clear space off the floor close to a power socket. You can consider this method as the last resort, even if your Shaw modem flashing green. Customers of other providers can sign up for BT's equivalent services in the form of Whole Home Wi-Fi. Take a look at the video and information below about getting set up. It helps you manage your wi-fi network to make sure you're getting the strongest signal around your home. Contact the BT helpdesk if you need a replacement, Electronic devices hate liquids: dont place devices and power adapters where it's damp or near sources of water or splashes, Product may cause scratches or marks if placed on fragile surfaces (for example, veneered wood or delicate fabrics). The BT Wi-Fi Disc is a device with a small size and round shape placed anywhere in your workplace or house to generate a wireless network. After knowing the causes of the BT complete wifi disc flashing red, you should find the proper solution immediately. Mode 1 setting offers you the best performance with the optimal speed and range. on This will guide you through the set-up and suggest the best location for your disc. Within two minutes, follow the instructions on your device to connect. Find the best location for your disc using the My BT app's disc location checker. What's the admin password and why do I need it? I'm sorry to see you're having problems with your complete wifi disc. Step 3. Every time the Internet passes via a second device, such as an extender, some speed is lost. Bell Equipment Return: 6 Steps to Get a Free Device Return, 10 Best Wifi Extender For Xfinity: A Definite Buying Guide [2022], BT Wifi Disc Setup: 2 Piece of Cake Methods [Definite Guide]. The disc connects to the hub with the strongest signal, and walking around the house increases the signal from the hub, greatly reducing the chances of hitting an uneven surface. BT disc flashing red is common when using the BT WiFi network, but what are its causes? For further troubleshooting and support see What does the orange LED on the disc mean? 20h43. I can't install an add-on disc. 3. @hallsworthb Sorry about that, did you try to pair them using the MyBT app first? Try restarting your Whole Home Wi-Fi. There are no serviceable parts and opening them poses a risk of electrical shock, This device has been evaluated for and shown to be compliant with European Guidelines when installed and operated with a minimum distance of 20cm. You may want to adjust the position after set-up if your speeds are slow. Now, if you face this problem, you can follow the detailed steps in our tutorial. Connections are spotty this far from the single router, but the Wi-Fi Disc is now set up specifically to reach further back in the house. 17h23. If you wish to connect more discs by Ethernet, you'll need to connect them to the Ethernet port on another disc. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. If you've got Cloud Voice Express you'll need to set it up: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. The LED is permanently red and the new disc doesn't appear in the app. No action required - it takes approximately 60 seconds to fully turn on. How to set up your Complete Wi-fi Disc Watch on Set up a BT ID Download the My BT app Set up your Smart Hub 2 Connect your Smart Hub 2 and Wi-Fi disc Where should I put my Wi-Fi disc? Also, it's an impressive piece of kit on paper. The light flash red and within a few seconds turn solid blue, You can now unplug the disc from the mains and plug it in at your preferred location in your home. Re: Does BT Wifi disc require a physical ethernet connection to work? In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. For more help, see this video on a simple set-up of an extra disc:   Mini Whole Home Wi-Fi add-on disc user guide. In the unlikely event that a disc gets too hot, it will turn off automatically. All of this, according to BT, can give you faster connections and the ability to stream HD content in the room. Go to Advanced Settings and choose Wireless. Thanks. Go to your nearest store or order a new shop online for new cables. While keeping the Ethernet connection back to the router, you can also put the disc farther from the hub. When the light on the disk turns solid blue, it is connected. If you're using Mini Whole Home Wi-Fi, from the app's 'Settings' tab, select LED brightness, and then choose between Off or On. I can't install an add-on disc. It is a BTs advanced router that includes assimilated support appropriate for Ultrafast Broadband and 2 DECT antennas. Problems with Complete Wi-Fi, what do I do? How to Know if there is a problem with the BT Disc Setup? This depends mainly on the size of the house but also on factors, including the floor number and if the walls are particularly thick. This will guide you through the set-up and suggest the best location for your disc. Ideally, try moving the disc closer to the one disc connected directly to your hub (router). Please follow the instructions in the add-on disc user guide for your Whole Home Wi-Fi product and then follow the installation process as shown in the app. I've sent you a Private Message with details on how you can get in contact with the mod team. Just 'Bit the Bullet' and reset my Smart Hub (after saving the settings to an external file) back to factory settings. 10-07-2020 10-07-2020 Not got the app? gibbylinks. Ihad the same problem as Jim. No action required - it takes approximately 60 seconds to fully turn on. The light will change to flashing red, but will go back to solid blue after a few seconds. Make sure the vents on the back of your Wi-Fi Disc are clear of obstruction. Step #2: Power Cycle or Restart the BT Smart Hub. 31-01-2019 But if you cant move it, dont worry, your disc will work OK. Just plug your hub in and follow the instructions on the 4G Disc packaging and in the help guide. Wait for the color to switch to solid blue and turn off the device. Step 5. This is the process to pair them without the app. Are you seeking a step-by-step guide on BT wifi disc setup? You will see the question, what does your home look like?. Your first disc will use the Ethernet port to connect to your hub (router). The red light often indicates a potential problem when it appears on your device. Hi, I received a replacement 'Disk' however the pairing problem is still there with the new disk as it was with the old one. Press the power button on the back of the disc to switch the disc off. Wait for the final results from the app. Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc The light on the Wi-Fi Disc will start flashing blue. If you're usingMini Whole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOfforOn. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. You can find the user guide and other documents for your Whole Home Wi-Fi product under 'Documents': No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. Does a Wi-Fi Extender slow down Internet speed? 10-07-2020 On the other discs you can use the Ethernet port to connect other wired devices to the network. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. You can check the capacity of mode 1 by running a wifi speed test to confirm if it is fast or you have slow Wifi speeds. The quickest and easiest way is by using the BT Business app. Once done, unplug the device from the power and move it to the recommended place through the app as step 1. Switch off your electrical socket if it's safe to do so and contact the BT helpdesk, Dont attempt to open your devices or power adapters. Full Wi-Fi only works with BT Smart Hub 2. Thanks for making and sharing it! . The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. I have tried resetting the Disk and starting afresh by connecting directly to the hub using an ethernet cable and the disk responds by turning on a solid blue light after a couple of minutes however when I disconnect the ethernet cable the light turns red and flashes no matter how long I wait. Alternatively, follow these steps to connect using an Ethernet cable in the hub box: Step 1. You can now unplug the cable. Getting started with your BT Business products, Finding the best location for your Wi-Fi disc. You can download the My BT app from the App Store or Google Play Store. Wait until the disc has cooled down before turning back on. Plug in your Wi-Fi Disc next to your Business Smart Hub 2. If you're still having problems, use our online troubleshooter. You can use the ethernet port on the disk to pair it with your hub. Connect the disc to the hub via Ethernet cable by closing the two devices. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. If you have BT's Complete Wi-Fi service (the black discs) this app won't work for you, download the My BT app to set it up. Try moving the disc closer to the one connected directly to your hub (router). In this case, it means the BT WiFi disk can not be connected to the network. The extension can never, however, be as quick as your router, so that is all it means. How to pair Complete Wi-Fi Disc with BT Smart Hub 2 - video 2 of 2 BT 33.5K subscribers Subscribe 485 288K views 4 years ago Find out how to pair your Wi-Fi Disc with your Smart Hub 2.. Restart is one of the simple and popular methods to help you solve technological problems. If you wish, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). Add full Wi-Fi to any BT fiber broadband plan for an extra 12 per month. After that, you must take out the Ethernet cable from both the disc and the hub. How to fix BT WiFi Disc flashing red Complete Steps, Step #1: Double-Check the Discs Location, Step #2: Power Cycle or Restart the BT Smart Hub, Step #3: Run the Complete WiFi Discs Setup Again, Step #4: Pair the Complete WiFi Disc to the Hub Again, Step #5: Set the Complete WiFi Discs Setting From Mode 2 to Mode 1, Step #6: Call ISP if the WIFI Disc is Still Flashing Red, Steve modem WAN flashing red: 6 easy fixes [Actionable Guide], Shaw Modem Flashing Green: 5 Super Easy Tips You Must Try, Xfinity modem blinking green: Common causes & fixes [2022's guide], Modem WAN light blinking red: A Complete fixing guide [updated], BT Disc flashing red: 6 stupid-simple fixing steps [Pocket Tips]. If after attempting to add a new add-on disc to your network, the LED is permanently red, please see I can't install an add-on disc. If you're usingWhole Home Wi-Fi, from the app's 'Settings' tab, selectLED brightness, and then choose betweenOff,MediumorHighby tapping the appropriate setting. Step 1. 31-01-2019 You can find the user guide and other documents for your Whole Home Wi-Fi product at bt.com/wholehomewifi, No action required - disc will connect in approximately 15 seconds, Within two minutes of pressing the discs. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. Do not use it if it is damaged to prevent danger. For further troubleshooting and support see What does the orange LED on the disc mean? Hi@JimWooly21 thanks for the update and good to hear all is working ok now. While the LED is flashing purple, don't turn off your Wi-Fi discs - the LED will turn solid purple then solid blue when finished. Wait until the LED turns purple, blinks blue, and then turns solid blue. The light on your disc will turn red wait until it turns solid blue again before continuing. 29-01-2019 Step 5. on Had to factory reset the Smart Hub 2, then factory reset the first dsic (which was paired successfully originally), and then reset the second disc (which was the one causing the issues). If you don't have access to the app, we recommend you place the disc midway between the Hub and the location in your home that has poor wi-fi. BT Complete Wi-Fi may suit BT Broadband customers living in large homes, cottages, or old townhouses. Here are detailed steps for restarting the hub: Step 1. Follow the simple steps below to set up Smart Hub 2: Step 1. If you're using Whole Home Wi-Fi, Premium Whole Home Wi-Fi or Whole Home Wi-Fi 6; from the app's 'Settings' tab, select LED brightness, and then choose between Off, Medium or High by tapping the appropriate setting. Try restarting your Whole Home Wi-Fi. On the home screen, selectMore,Your wi-fi networkand thenSet up new disc. Also, placing it in a ventilated room more often is best. Follow these steps to work out the best location for your disc. If you're an existing customer, you've probably already got one. You can then unplug it and move it to your chosen location. on on on On the other discs you can use the Ethernet port to connect other wired devices to the network. Ask questions and share tips with other people 24 hours a day. You can still set up your disc without it. Plug your Wi-Fi Disc into your Business Smart Hub 2 Your Business Smart Hub 2 comes with an Ethernet cable (the one with yellow ends) ). The next step to fix BT Wifi disc flashing red light should be taken after you find the best location is to power cycle or restart the BT Smart Hub. Install the MyBT app, it will allow you to map the Wi-Fi strength and show you the ideal location for the disc (s) 0 Ratings supertedster Contributor on 11-07-2020 2h37 11,739 Views Message 4 of 4 Re: Does BT Wifi disc require a physical ethernet connection to work? - Finding the best location for your Wi-Fi Disc/Wi-Fi Plus. How do I Change the Name of My Wireless Network? BT Complete Wi-Fi comes with the Smart Hub 2 and one Wi-Fi Disc, the idea being that if there's a Wi-Fi blackspot in your house, the Disc can be installed to ensure that you have house-wide access . You'll need to set up a BT ID to access the My BT app. Initially with the ethernet cable attached the hub light turns to a constant blue after a few minutes but when I disconnect the ethernet cable the light turns to a flashing red after a couple of seconds and remains a flashing red. Use the disc location checker in the My BT app to find the best location for your disc. Hi@gibbylinks I would start by getting your SH2 high up or in a better position which is probably the reason it is losing connection. Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc, The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes, You can now unplug the cable. Black discs are just compatible with the BT Smart Hub 2 and will not work with non-BT service suppliers. Besides, you also update the useful information about this device from our post. Find a spot between your hub and the weak wi-fi area. The light should change to blue after about a minute, BT Whole Home Wi-Fi FAQs - Set-up and installation, BT Whole Home Wi-Fi FAQs - Benefits and comparisons, BT Whole Home Wi-Fi FAQs - Settings and functions, BT Whole Home Wi-Fi FAQs - System requirements. This also applies if you turn on the Guest Network, when the same Guest Network name (SSID) will be used for both 2.4GHz and 5GHz. 27-03-2019 This will guide you through the set-up and suggest the best location for your disc. Where should I install the Wi-Fi extender? Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. To get the most out of Complete Wi-Fi, you'll need a BT ID and the My BT app. If you're using Whole Home Wi-Fi , from the app's 'Settings' tab, select LED brightness, and then choose between Off , Medium or High by tapping the appropriate setting. Step 2. Range will vary depending on obstructions (such as walls and electrical equipment) and interference from other wi-fi devices. Try moving the disc closer to the one connected directly to your hub (router). Wonder if any one else has had this problem? Press POWER on the device again to turn the hub on. Step 4. Step 5. If you live in a house with four bedrooms, you can see up to a 25% speedup thanks to your one disk. Follow the simple steps below for troubleshooting this problem. Add the new network name or password. When your disc light turns blue, unplug the power cable. Contact BTs ISP if you still see the red light. Set Up the BT Wi-Fi Disc via the Ethernet Cable, Set Up the BT Wi-Fi Disc via the Mobile App. Try some helpful tips if you don't want to spend time looking for the best place to place your BT disc: Put the disc between the hub and where you expect to reach the strongest internet signal. Check the connection between the Openreach modem and the main and turn on the lights before activation. Announcements, Guides & Community Updates. If you are looking for the best wifi extender for Xfinity, visit our blog for recommendations. You will enjoy experiencing the free-hassle, stable, and fast wireless network with BT disc. What to Do if I have Issues Setting the BT Disc Up? You can manage your BT account without difficulty when using the My BT app. Go to your nearest store or order a new shop online for new cables. If you don't use the app, you should place the disc halfway between the hub and where the Wi-Fi signal is weaker. The app will indicate a poor location by shining the yellow light. I will monitor the situation over the next week or so but I have every confidence that all will be ok from now on. If it shows blue light, the location it tells you is excellent. on I am having the same problem. You need to activate it by following the instructions in the email we sent you. Re: Setup Complete Wi-Fi (Black disc) without cable? Plug the internet cable into the modems LAN 1 outlet. How to install an add-on disc | BT Whole Home Wi-Fi - YouTube 0:00 / 0:54 How to install an add-on disc | BT Whole Home Wi-Fi BT 33.5K subscribers Subscribe 49 52K views 5 years ago. This device is a powerful booster supporting you in reaching a reliable and consistent network connection. You can do a location test with WiFi Disc, power supply, and phone. So the problem must have been some corruption within the Smart Hub 2. This means fiber optic broadband service with full Wi-Fi starts at 39.99 per month. Proceed to the location in your house BT app is guiding you. 22h00, on If you're an existing customer, you've probably already got one. Running the WiFi Discs setup again is the next step you need to take. Watch this short video to set up or follow the steps below it. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. You can look for this information by choosing the relevant tile from the WiFi network section in More Menu or on your home screen. There's one in your Hub box. Unplug the Ethernet cable from both devices. In the unlikely event that a disc gets too hot, it will turn off automatically. 17-09-2019 Networks are treated as one entity, so you don't have to use many different passwords to connect to them. Select the Begin Location Test option by tapping it. Use the disc location checker in the My BT app to find the best location for your disc. Try rebooting the disc, the primary disc and the router. How can I change the wireless network name (SSID) and wireless key of my Essentials Wi-Fi Powerline? Pair the complete WiFi disc to the hub again. As I posted I have had the disc working twice, but having to bring it down and connect it to the router every time it loses connection is a bind. Power off disks that are not directly connected to a hub (router). on Avoid obstructing it with the carpets or blocks. If you need extra discs for Wi-Fi in each room, BT will send you 2 extra discs at no additional charge. Sure enough, we see a 75% increase. The simplest method to check if there is an issue with your Wi-Fi disc setup is to inspect the lights. This is done by connecting the Smart Hub 2 router to a Wi-Fi disk. You own a good internet connection and the network is working fine, A connection is established, but the Wi-Fi signal is not optimal. Yes, on the rear of the case press theWPS Wi-Fi setupbutton for about one second. Connect it with the WAN port on the BT hubs back. Ask for support from BT team if you have issues. If you're a new customer, we'll have created your BT ID when you joined. When pairing is finished the light on your disc will turn solid blue this can take up to five minutes. What to Note when Performing BT Wifi Disc Setup? If you are not the mobile account owner, you must ask the original owner to provide another ID for your account portion. 30-03-2019 In general, you want to position your discs approximately halfway between the first disc and the area you're looking to get wi-fi coverage. 19-08-2019 Yes, you can locate a disc a long distance from your hub (router) - for example, in an outbuilding - and have an Ethernet cable connection back to your hub (router). >. Meanwhile, mode 2 is suitable for compatibility because several devices dont work well with wireless network connections. It's a pain having to move it and shift the settee to reconnect each time. You may want to adjust the position after set-up if your speeds are slow. Youll need to turn off and unplug any existing hubs before you can install your Complete Wi-Fi. I have tried turning off my 'SmartHub 2' for a few minutes and then turning it back on before once again trying to pair up the 'Disk'. First check the Ethernet connection from your hub (router). Dont use another power adapter. If the problem continues please contact the helpdesk. The best spot for your Wi-Fi Disc. First check the Ethernet connection from your hub (router). Step 1. This is similar, but without using the BT Smart Hub 2. The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. BT WiFi is for users who must put up with patchy WiFi spots. However, you can only sign up and get the WiFi warranty if it is a BT Fiber Broadband customer using the Hub 2 router. It will then connect wirelessly to the hub after a few mins. Plug one end into your Wi-Fi disc and the other into your Business Smart Hub 2 to start pairing. Then, navigate More and Your WiFi network and Set up New Disc in the app. 11-07-2020 I cant pair my WIFI disc with my Smart Hub 2, Re: Wifi Disc pairing problem - it doesnt, Announcements, Guides & Community Updates, Plug one end of the Ethernet cable into one of the yellow ports at the back of the Smart 2 Hub, Plug the other end of the Ethernet cable into the yellow port at the back of the Wi-Fi Disc, The light on the Wi-Fi Disc will start flashing blue. Unplug the cable. 15h30. If you can't cover all your blind spots with one Wi-Fi Disc you can contact us to request another. Besides, keep the BT disc away from other electrical devices. Watch this short video to set up or follow the instructions below. This article is the right option for you. Within two minutes, follow the instructions on your device to connect. It is a small and smart booster supporting speeding your internet connection signal up and expanding the network range. Place on a mat if needed, Designed for use at room temperatures between 0 and 40C, Dust with a soft dry cloth - dont use water or solvent, Regularly check that objects dont cover any parts or any vents that could cause overheating, If your devices or power adapters appear damaged, stop using them immediately. Hi@gibbylinkswelcome to the community and thanks for posting. Usually this is about halfway between the two devices. However, by opting for BT's Whole Home Wi-Fi service instead, you'll get comparable services that work with other routers and broadband from other providers. Youve found a great location for your Wi-Fi Disc. Using an Ethernet cable, you may connect more than one disc to your wireless router if you use Mini Whole Home WiFi or Whole Home WiFi.