How do I get it fixed? 208.97.145.23 Game is at 7. No credit card required. Re: Can I contact my buyer? still has not resolved my issue. They responded with "sorry for the confusion" Then I was tossed around this embarrassment of a customer care line, where they proceeded to talk over me and answer my questions with more questions. I will be contacting my Attorney General as well as filing complaints with any relevant organization. Communicate regularly so that you are aware of problems or upcoming needs. Agent. Click to reveal Here's what's shakin' on South Island. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. All Rights Reserved. Orders. victoria Ayala 1 review FR A day ago Avoid at all costs Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. You will enter your community username and new password and done! : The site is US based and all pay outs are done in US dollars and so if you go to Stubhub.ca it will send you to Stubhub.com as we no longer have a Canadian siteMe: So again, where does it say the total in American then, it is false advertising on your part when you WRITE TOTAL. StubHub reviews first appeared on Complaints Board on Apr 8, 2008. StubHub has an average consumer rating of 2 stars from 292 reviews. We are changing the way you register and sign-in to the StubHub Community. will see them in court how much will that cost stubhub? GetHuman features available: Best alternatives to phone. StubHub is a ticket reseller. your customer service department should be embarrassed. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Current hold time. Combined with viagogo, we now span 90+ countries around the world. Restrictions apply. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Then I was told that in compensation I would be able to sell my tickets on "Last minute Services" within an email. When I call back 4 days later I am told I have been marked urgent and someone would get right back with me. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it). StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. 'Under 'Have an access code,' select 'Find your order.' Enter your email address, the access code, and your phone number Select 'Continue' You don't have an access code but you bought tickets as a guest See your tickets by setting up or logging in to your StubHub account: Go to 'Profile' then 'Sign in' Contact. I cannot find any way to contact StubHub. : And I believe that was sent to you in the confirmation email of your purchase.Agent. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Your IP: Were always here to help. 199 Fremont Street, Floor 4. Danielle is the author of this solution article. The most common StubHub email format is [first_initial] [last] (ex. Help us improve this article with your feedback. : That is rightMe: well that isnt what happened so. Note: If youre having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. Lorem ipsum dolor sit, amet consectetur adipisicing elit. is there a way to contact stubhub that isn't their phone number, facebook or twitter. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information jdoe@stubhub.com), which is being used by 88.9% of StubHub work email addresses. . Use the access code from your order confirmation email to see your tickets: See your tickets by setting up or logging in to your StubHub account: Did you find it helpful? and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. Welcome to StubHub Support My Orders My Sales My Account Community Browse Help Categories Where are my tickets? . If you were the buyer and gave the incorrect email address contact StubHub or send a private message to@TeamStubHuband someone will be able to fix it for you. Cloudflare Ray ID: 7c0c3f0fa8573885 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StubHub Customer Service. I hope you take this message to heart, they will not help you so save your money and time and look somewhere else. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Payments. If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. Once the transaction was canceled by the buyer, I was charged 40% of the sale price. Can I just go ahead and resell these on another website and be certain I don't run into an issue of double purchase? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Recieved tickets for the steelers game for christmas day when we got there our seats were not together! All Rights Reserved. My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! Get contact details including emails and phone numbers Yes No Still Need Help? Worst service ever and do not deliver what customer expects. ComplaintsBoard.com is a leading complaint resolution website on the Internet. What happens is, the "buyer info" email that you send the tickets to, is actually a stubhub email address that's been generated specifically for that order. They contact you, and the email even looks like it came from StubHub support. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I listened my tickets on StubHub as mobile transfer and. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% Use this comments board to leave complaints and reviews about StubHub. Contacting StubHub - by phone or otherwise While 866-788-2482 is StubHub's best toll-free number, there are 3 total ways to get in touch with them. The company took my money! How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Call 1-866-788-2482 to speak to a customer service representative from StubHub. I Was charged $188 because I was unaware that PDF in fact means "electronic ticket" and not a PDF file. For more information, please see our StubHub is the world's top destination for ticket buyers and resellers. These tickets can be for sports, concerts, theater and live entertainment. Ask the Community Contact Support Related Articles Are you the buyer or seller because you post is confusing? Sold tickets on StubHub but don't have them. We'll do our best to get back to you in the next 24 I'm assuming you also got the random email about your payment method being updated? No one from the company has offered to fix this issue, they are rude and now that they have my money they won't even listen to me. Re: Accepted tickets in Ticketmaster with different email than StubHub account. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Inexperience with ticket buying, would like a refund. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email You can find contact details for StubHub above. If you could help me correct this, that would be great, Im freaking out. Required fields are marked. To update your primary email address or phone number: Did you find it helpful? Prices may be higher or lower than face value. Customer service all the way to your seat, 2000-2022 StubHub. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. Copyright Coporate Office Headquarters -2023. Plus, we have insightful letters, insider tips, and more. SO MUCH FOR THEIR GAURENTEE! Should airlines pay for what they've done to us? StubHub was founded by Eric Baker and Jeff Fluhr. How To Contact StubHub Corporate Office Headquarters. NEVER BUY FROM HERE, NEVER. The ability to swallow ones pride and accept blame or negative feedback is crucial. Me: Correct at checkout it was $353.56USD so that is the total American taken out of my bank or what should have happened.Agent. The latest review Stubhub ticketing was posted on Apr 11, 2023. Absolute WORST COSTUMER SERVICE. Are you the buyer or seller because you post is confusing? Every order is 100% guaranteed. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. San Francisco, CA 94105 USA. Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. I paid over $8,000 only to be disappointed and lose all my money. [last] (ex. Whats the Booking.com refund process? How do I change my default email address? This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. As long as the tickets were transferred by the seller you are fine. After the switch, you will enter the email address you use to access the community in order to reset your password. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. This contact was published on October 2, 2016 and updated on October 22, 2022. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. But its complicated. Initial StubHub complaints should be directed to their team directly. Absolutely ridiculous lack of real customer service. Virginia, USA. let's see how dumb they are over $25.00 when lawyers will cost a pretty penny. To update your primary email address or phone number: Go to 'Profile' then Settings (on the StubHub app, go to 'My tickets.' Tap the first drop-down menu to see 'Settings') Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it) Under 'Email address' or 'Primary phone,' select the pencil. Customer Service. I was told a week ago that my case was turned over to a technician and would be contacted within 48 hours. Selling tickets and delivery expectations. Nobody could explain how to email tickets after being sent to four different people. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Picking up your tickets at one of our Last Minute Service Centres? You may or may not have one. Sign up for a free account. All Dates. All Rights Reserved. Use of this website signifies your agreement to our, / Changing your default email address or phone number. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " How to win your consumer dispute using the Elliott Method. Were always here to help. Search over 700 Re: I accidentally put the wrong email when buying tickets, Hi I am in the same boat, I booked tickets for the nets game in Monday, and I did it as a guest, I put in the wrong email, I have order details. form" and let us know how we can help you. If you need help with any problem,please contact us through this form. This may include details from your tickets (so be sure to keep them), or information from the event venue. 199 Fremont StreetSan Francisco, CA 94105https://www.stubhub.com/, Main: (415) 222-8400Customer Service: (866) 788-2482. If you were the buyer and gave the incorrect email address contact StubHub or send a private message to @TeamStubHub and someone will be able to fix it for you. That is a scam btw. 1,915 talking about this. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. No. Check out our FAQ Call us Give us a call if you need help with something urgent. tickets can be for sports, concerts, theater and live entertainment. 5)A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company word of mouth recommendations from friends and colleagues are very valuable.and believe you me, I am not a happy satisfied customer. Claim it and get a lot of features. Virginia . This website is using a security service to protect itself from online attacks. After logging in you can close it and return to this page. Such a shame to ruin a good music experience with this lack of customer care. (business & personal). 03-16-2022 08:50 PM. Stubhubs terms and conditions do not allow for communication between buyer and seller. Hi @Lee36. Hello, they solved something for you. We'll automatically confirm your order within 30 minutes of correct transfer. Know any other ways to contact StubHub? No phone number, no email, no chat. Dear Stubhub,I want you to know that this is the last purchase that I will be making through this company, all thanks to your customer service reps. 1. They call you stupid and hang up on you. We found clear and detailed contact information for StubHub. StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? Pro tips & talking points. Most customer needs are emotional rather than logical. Delivering tickets 21. U am not really sure how to contact the buyer as well. In all, StubHub uses 5 work email formats. The customer service is terrible and are looking to only take your money and not deliver your physical tickets or help in any way. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com jane.doe@stubhub.com). It's often the quickest way to sort something out. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Same here. Lots of answers to questions are in our FAQ. Alternatively, you can send us an email at Can I get my 173,116 Chase Ultimate Rewards points refunded? Select 'Sign in. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Fastest way to talk to a real StubHub rep. Email Contacts customerservice@stubhub.com Social Media Contacts Executive Contacts Primary Contact Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Address 199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Either is possible (and other creative approaches might come up). Or, they can contact you as a seller listed on StubHub. Customer Service. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Entering barcodes on StubHub listings or sales, Uploading PDF tickets to a StubHub listing or sale, Selling a type of mobile ticket and transferring it to the buyer. My Sales. StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. Amazon didnt receive my return package. We'll do our best to get back to you in the next 24 hours. How to change the delivery method of my sale. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Fax Number: 1-415-222-8552. How long should it suffer? hours. Check out our directory. The login page will open in a new tab. Contact. STAY AWAY! Lorem ipsum dolor sit amet consectetur adipisicing elit. free lookups / month. I have now been waiting for a call back for over a week and you have owed me money for over two weeks. Eventually found the page below. proven methods for fixing any consumer problem. So you send the mobile tixx and stubhub then forwards the tixx to the actual end buyer. Do I have to pay this service bill? My Whirlpool stove is defective again. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Performance & security by Cloudflare. {{ userNotificationState.getAlertCount('bell') }}. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Up to 5 Did we mention it's free? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub, Like, share & subscribe to StubHub on YouTube at, Check out StubHub's Instagram pictures and videos at. Under 'Have an access code,' select 'Find your order. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The latest complaint misleading ticket sales was resolved on Aug 29, 2014. Help us improve this article with your feedback. Use of this website signifies your agreement to our. million verified professionals across 35 million companies. My American Tourister luggage is defective. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). Filed today. Sign In. What should I do? Please help. Submit a complaint and get your issue resolved. StubHub themselves are advising of this . Looking for a particular StubHub employee's phone or email? Open our virtual assistant, click on "Contact Give us a call if you need help with something urgent. No. and our At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. The person contacting you asks to confirm your account or payment information. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Has anyone had this before? (on the StubHub app, go to 'My tickets.' A person pretends to be from StubHub. the exact pickup location and times. You're all set! StubHub is the world's largest ticket marketplace with concert tickets, sports tickets and theater and. Thanks for your message we aim to get back to you within 24 hours. Events Parking. Open our virtual assistant, click on "Contact form" and let us know how we can help you. trying to get a phone number for corp. office the number on home page does not work!!!!!! My Listings. They have ruined my World Series experience. customersupportuk@stubhub.co.uk. +44 20 8068 4317 Line opening times (UK time): Mon-Fri 07:00 - 20:00 Weekend 10:00 - 19:00 Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Here's what can you do to speed things up, The memberships are costly and have no value. Corporate Phone Number: 1-415-222-8400. Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? 11-10-2021 . Plus, it's the end of the semester and we're throwing a party! The more you know your customers, the better you become at anticipating their needs.