2. Google Nest Wifi points don't have Ethernet ports. On "Google Nest Help". Source 2. With a flashing orange status, it means that the device is not receiving an internet connection. Tap the icon of three stacked horizontal lines in the top white bar. All app functions are now available on the Google Home app. In the worst case scenario, you can physically reset the routers and then set it up within Google Home with the same exact SSID and password as your existing setup, and at least the upside is that all devices should log on normally. Google Home app can't find Wifi devices If your Google Nest Wifi Pro, Nest Wifi, or Google Wifi device isn't found in the setup list in the app, it might not be ready for setup,. Hi, Mefistos. Home networks can get complicated, especially with a lot of smart home devices. Thanks for the updated info. the brains behind their entire smart home, Do Not Sell or Share My Personal Information. From the reports on the community forums, the Home app was reportedly fine a few weeks ago and the issue can be narrowed down to the most recent update to the Google Home app. Connect to this network using the setup code on the bottom of your device as the password, then return to the app to continue setup. She's written tips and tutorials for Microsoft Office applications and other sites. However, iOS users dont have this option. If both the Chromecast and your mobile device are having Wi-Fi connection issues, you could have problems with your Wi-Fi network or router. 11-21-2021 To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Provide your home with Wi-Fi you can count on with Google Wi-Fi systems. Even after you've set up a Chromecast device properly, you may not see the Chromecast device show up in your Google Home app. You can access the individual Google WiFi router and Family WiFi Settings once you scroll down on the network screen. To improve this problem, turn off your other devices that are connected to the internet. Internet issues, bandwidth problems, out-of-date software, and changed internet passwords could all be the source of your problems. Because of this reason, it should be kept as a last resort to connect your Google Home or Nest with your Wi-Fi. If you can't make the connection between your Google Home device and your Chromecast device, there are a few things you can try to get things working again. 02:32 PM. A factory reset means losing any previous settings you had customized. I have the same issue. Yes, you can. Hi, everyone. Hi, everyone. Troubleshooting to find the problem is the key to fixing it. For a lot of folks, their Google Home is more than just a smart speaker or display -- it's the brains behind their entire smart home. 11-21-2021 Privacy Policy. Having said that, in April of 2021, Google announced that they would be shutting down the dedicated Google Wi-Fi app that allows users to manage routers. Your Google Home knows your voice and can recognize all your family members by theirs. Before you start, make sure you have Google WiFi app and Google Home on the same device. Make sure you have Location Services turned on. How do I connect my Google Home to Chromecast? The Google WiFi app use to show the pod names at which the devices are connected to. Open the Google Home app and just tap on the plus icon in the top left corner. At least for now. Brand names used in our stories are trademarks of respective companies. Your mobile device is able to connect directly to the same network from your current location. Before you begin trying to fix your Wi-Fi, make sure there is no problem with the device you are trying to connect. I just want to change the Google wifi password. Either the device is faulty and not able to connect at all, or the signal being sent to the device is not actively connected to the Internet. If your Google Home still can't find Chromecast during setup, make sure your mobile device is connected to the same Wi-Fi network you intend to connect your Chromecast device to. to figure it out. Problems with your router, ISP, or device could prevent your Wi-Fi network from showing up in the list of available networks. Tell us more and well help you get there, I don't see my Wi-Fi network listed during setup. Sometimes, however, that system fizzles, and the Google Home can't tell you apart from anyone. Much appreciated. Notify me of follow-up comments by email. Google Home's ability to tell your family apart by their voices is great, but when it quits working it's time to retrain it. You can also try removing electronics around your Google Home and Nest to see if that improves the connection. If the first, you could try this alternative way of entering the setup process: Basically using an ethernet cable from it to a PC, enter a web page that tells you what SSID to connect to manually, the enter Google Home setup process. Force close Google Home application, Step 5. - edited I have the same problem. 3. Source But now, Google Nest Wi-Fi users are reporting a bug where the Wi-Fi icon is not showing up on the Google Home app's main page. If no, then the SSID is broadcasting but hidden, and you'll need to enter the SSID and password manually in the Google Home app during setup. Source. Your router (if it's separate from your modem). this google wifi point is not in the list of wi-fi points, the google wifi point is not seen by the smartphone or the MacBook, so I cannot start setup settingscan there be a way to reflash it?maybe it is blocked? To keep the connection stable, you will need to find a permanent home for the speaker that is closer to your router. Google getting rid of the Google WiFi app, the most recent update to the Google Home app, NatWest bank acknowledges issue with multiple emails being generated for customers, fix in the works, Windows 11 update takes away option to tweak taskbar size but there's a workaround. How to Use Google Chromecast on Android and iOS, How to Connect HBO Max to Your TV With Google Chromecast, How to Fix It When Netflix Won't Work on Roku, How to Connect Google Home to Sonos Speakers, How to Fix the Could Not Communicate With Your Google Home Mini Error. Thanks. If not, tap the arrow button next to the account name and select the account that is linked to the Google Home. Tap the icon of three stacked horizontal lines in the top white bar. Make sure the cable is connected to both your modem and router or point. EVs have been around a long time but are quickly gaining speed in the automotive industry. Look for interference. Force close and reopen the Google Home app. 2012-2023 MashTips.com All Rights Reserved. It could even be caused by an out-of-date version of the Home app. Changing your Wi-Fi channel number could resolve the issue. hi. You should see your Wi-Fi network name and current type displayed on the screen. Chances are, however, there's probably a quick and easy solution to whatever issue is plaguing your Google Home speaker or hub. 3. Make sure the power adapter is connected to a working wall outlet. The tech reset my Google account to connect to the (factory reset) Nest Hub, after that I reset all the other hardware (a mix of both Nest and Wifi points) and rebuilt the home network. Some Google Home troubleshooting steps are different for iPhones and Android phones. When you can't connect to the internet because your Wi-Fi doesn't show up on your device, you have a problem. It sounds like in this instance we were able to get things working again. Learn smart gadget and internet tips and tricks with our entertaining and ingenious how-tos. Ha ha, Google. I ended up deleting the Google wifi app from my phone. Back on the main screen of the Home app, tap the. If you're still needing assistance, please just let me know and I'll be happy to continue helping. Ruling out the basics like this is the first place to start. The issue of WiFi network not showing up may be caused by a range of different issues. Tap your user icon in the upper right corner. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Reconnect power cable back into your speaker or display. While they do work consistently and predictably most of the time, sometimes like any tech product, they fall a little short. Troubleshoot when you have no wireless connection before moving on to the next steps. There is one thing that we can try. 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With Nest . We noticed that you have pretty much all settings and featured imported to Google Home app that had in Google WiFi app. Make sure that when you fill out the form you mention all the ways you have tried to troubleshoot the issue. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. Get the Latest Tech News Delivered Every Day. Source, Paused WiFi for a device in Google Home and now I am not able see the device to unpause. When you make a purchase using links on our site, we may earn an affiliate commission. Appreciate any help on this. 20 Best Tips for Google WiFi Mesh Router Users. Follow the setup instructions to set up the device with the new Wi-Fi password. Source. You'll know you've selected the correct HDMI port when you see the Chromecast home screen and background on your TV screen. 6. The more devices that are using the internet, the less bandwidth available to go around. Check your network settings. If you can let me know a little more, we can definitely get this worked out. Make sure you have the latest version of the Google Home app installed. Very funny. Thanks for starting this thread. This is required for Google Home to find Chromecast. Interference is one of the many reasons Wi-Fi connections drop. I worked with Google support and found that there is no simple fix for the Home app losing the Wifi menu bug. 7. Reboot router Power the router off and then power it back on. But without an internet connection, it's not even heavy enough to use as a doorstop. Managing your network and tap Done. Skip Navigation. Disconnect the power cable from your speaker or display. I do have a few questions that should help us figure it out. Tap Set Network. Check with your ISP (Internet Service Provider). Once your Google Home or Nest is reconnected you can use it to stay entertained and try out some new games. Properly restart the modem and router. If your router or point still doesn't appear in the Google Home app. If you have more to add, feel free to start a new discussion. Looks like a reset is on the menu. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Google Nest Wifi - Home Wi-Fi System - Wi-Fi Extender - Mesh Router for Wireless Internet Google Wifi vs. Nest Wifi: Which Mesh WiFi Router Suits Your Home, Boost Your Productivity: Simple Steps to Install Google Desktop Search Widget on Windows 11. I worked with Google support and found that there is no simple fix for the Home app losing the Wifi menu bug. Im guessing this was a bug introduced by the recent firmware update. Sorry for the issues you're having getting this extra WiFi point set up. Related: Google Wifi vs. Nest Wifi: Which Mesh WiFi Router Suits Your Home. Either way, its really pissing me off now. Try to set up speaker or displayusing a different supported iOS or Android device. Step 1: Install the Google Home App The Google Home app is where is the magic happens when it comes to controlling all of your smart home devices. Note that some steps are a bit different for iPhones and Android phones. This issue of the WiFi icon disappearing out of the Home app has been quite a frustration and it's an ongoing issue that we've been chasing down and trying to fix. 11-21-2021 From the Wi-Fi setup screen, click on the arrow located to the right of the network name field. Google wifi is not listed on google home app, https://support.google.com/googlenest/answer/9012064?hl=en. Not to mention, they rely on other devices in your home network to function -- your modem and router, smart home hubs and bridges, and your smartphone. I go to the 3rd tab I believe is shortcuts > Family Wi-Fi (this will show how many devices paused) > then devices > then I tap the : in the upper right corner and tap end all paused devices. Thanks very much for the reply/info. Thanks, WiFi icon is not showing up on Google Home app, Re: WiFi icon is not showing up on Google Home app. Troubleshoot when you have no wireless connection. Normally, you can unplug it and plug it back in after waiting a few seconds. So far it looks good but it only has been running for an hour or so. Are all cables connected to the device? Problems when connecting your Google Home or Nest to Wi-Fi might not have one clear solution. Use the following steps to troubleshoot the issues and get both your Home app and the Google Home device connected to Chromecast again. Now on your Android smartphone, go to Settings > Google and verify that the account is the same as that on your Android TV. A common mistake that occurs during Chromecast setup is not enabling Wi-Fi on the mobile device where Google Home is installed. You can check this link for more details: https://bit.ly/3rpU5po It connects and controls all your Matter devices so your smart home is easier to build, faster to set up, and more responsive and reliable. There may be times when only some devices can't find your Chromecast, while other devices can. Search and open the Google Home app and select Force Stop. A few of the reasons that cause Wi-Fi connection problems include: Device not in router's range: Your device must be within the router's range. The most common fix has been through a series of app reinstalls and factory resets on devices. When first setting up your Chromecast, you can't connect to the device from your mobile phone. Unplug everything, wait about three minutes, then go back and plug in everything one at at time in the following order, waiting for each to power on completely before starting up the next: 2. If you have more to add, feel free to start a new discussion. If your device doesn't support it, install Google Home on a different mobile device and try the setup again. Enter password. When all devices have completed rebooting and you're ableto access the internet,tryto set up your speaker or display. If so, what color. If your Wi-Fi is still not listed, try the following: Get an answer from an expert on the Google Home Help Forum. Look through the list of available Wi-Fi networks for either "GoogleHomeXXXX" (where XXXX is a string of numbers) or the name of the Google Home device you gave it when you set it up (i.e. How to Import Google WiFi Networks to Google Home. If the first, you could try this alternative way of entering the setup process: Basically using an ethernet cable from it to a PC, enter a web page that tells you what SSID to connect to manually, the enter Google Home setup process. Force close and relaunch the Google Home app. Connect to your device from your phone or tablet's Wi-Fi settings. If your troubleshooting efforts do not fix the problem, contact your internet service provider. Click your personal icon in the lower right corner. I'm not going to go through an entire reset process. Google has now released the next generation of Wi-Fi solutions, Nest Wifi which is also backward compatible with everything else. By using the app you avoid any long-term damage that may be caused by a hard restart from unplugging and plugging the device back in. Google Wifi can be used alongside the previous Google OnHub routers. You can't do a thing until you figure out what's causing it. Switch to a New Home Sometimes, the issue may subside with a simple change of Home environment, a.k.a creating a new Home. It is important to reboot both the modem and the wireless router. Tap the gear icon to access the settings, and then tap Device Information. Numerous objects around a home or office can interfere with a wireless router. Your internet plan may not be able to handle the amount of data being transferred on the same network. It was claimed that Google Support had been notified of the problem, what did they determine? If your Google Home app can't find the Chromecast device, make sure the Chromecast device is powered up and plugged into the HDMI port on your TV. Power cycling the router and modem can fix internet connectivity issues and resolve problems with wireless connections. Go to the top right of the screen and tap the More menu and then Reboot. Follow the requests to speak to repeat the training phrases. Depending on the type of Google Home device you have, there are different ways to factory reset them. Hiding a wireless network can be an effective way to protect privacy. Chromecast not showing up? To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If any one of those breaks down -- your router goes kaput or a bridge gets unplugged -- the whole system could crumble. It could also be the case that your router itself needs replacing. While our team is aware that the paused device isnt showing in the Google Home app and working on a fix, you can try unpausing them in the Google Wifi app as a workaround. Well, you can still access the Google WiFi app as usual, but eventually, the Google WiFi app might go away. If your Google Nest Wifi Pro, Nest Wifi, or Google Wifi device isn't found in the setup list in the app, it might not be ready for setup, or you might have a temporary connection issue. Hopefully these tips will help keep your Google Home running smoothly for a long, long time. Step 4. Disconnect the power cable from your speaker or display. You can connect Google Home to your TV using a universal remote, such as a compatible Logitech Harmony remote. Tricia Goss has been a writer and editor for 10+ years. "Kitchen"). This subreddit is not affiliated or run by Google. NOTE: We have these and many more Google Home stories in our dedicated Google section. Either select Update All or locate the Google Home app and choose Update just for it. You'll need to consult your router's manual in order to properly restart the device. Shout out in the comments if there are any other problems you may have encountered with your Google Home and we'll look into fixes. This makes it impossible to regain access since it wont show up on the list. Disconnect your router or point from power. 1. Learn how the long-coming and inevitable shift to electric impacts you. If you don't see this, hard reset your Chromecast. You have entered an incorrect email address! The lights may be on, but who's going to help troubleshoot when Google Assistant doesn't respond from your Google Home? Everything comes back online right away. Two of the 5 hub/points show up as "Cast Devices" in the Home app, otherwise all the wifi and device information is inaccessible. Your router may not be able to reach the farthest points of your home and you will have to move your Google Home or Nest closer to your router to receive a connection. If you don't want to mess with the app, just. Please help or advise. Back on the main screen of the Home app, tap the + button to add a device. Cookie Notice SO WIERD and ANNOYING! However, it could result in the Wi-Fi network not showing up on a device. Tap Settings > Security & Location > Location > Use location. Are you sure the Wi-Fi on the device is turned on? The wifi mesh is still running, but poorly. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. If you'd like to be able to have your downloads and use your Google devices at the same time, upgrade your internet package to have more bandwidth available. With Chromecast set up, you can use voice commands to pause, resume, and control the volume on your TV. Select Manage Apps and look for any updates available for Google Home. Reconnect power cable back into your speaker or display. 3. This displays both on the Google Home and Google WiFi app. But when you suddenly can't turn on the lights or the AC with your voice any more, you might start to think a smart home isn't such a genius idea after all. It's inconvenient, I know, but until we have a solid fix for it, it's the most common advice that works out. Having a Google Home device can change the way you live in your home. The other technology may be interfering with the signal and causing your issues. Get connected with home mesh Wi-Fi that works with your smart home devices. You end up with the screen. Reboot your speaker or display. thank you for your reply1 My country is Germany2 I bought a point on ebay (I dont know which country it belongs to)3 yes, I know the WiFi hotspot is in the same country as my main router4 after restoring factory settings, it will pulsate blue!!! Walk through the troubleshooting steps for when Google Home won't connect to Wi-Fi. New updates are being added at the bottom of this story. We could successfully import the old version of Google WiFi devices too. A fix would be nice. troubleshooting steps for when Google Home won't connect to Wi-Fi. Verify the current account listed is the same Google account that is linked to the Google Home. If your mobile device still can't connect to the Chromecast, make sure your device supports a 5 GHz Wi-Fi connection. In order to connect your device to the Wi-Fi if you've changed your password, you first have to disconnect the device. In the meantime, have you cleaned your Google Home lately? If your Google Home app can't connect to Chromecast, then your Google Home itself won't be able to make the connection. If you're using an iPhone, ensure it's connected to Wi-Fi. Factory resetting your devices will return them to the same form as when you first purchased them. On your Android TV, head over to Settings > Accounts & Sign-in. A few of the reasons that cause Wi-Fi connection problems include: Wi-Fi not showing up can be caused by these and more issues. Swipe the Google Home app up and off the screen. Only after trying all the methods outlined above should you move on to reset your Google Home, Nest, and internet router. The tech reset my Google account to connect to the (factory reset) Nest Hub, after that I reset all the other hardware (a mix of both Nest and Wifi points) and rebuilt the home network. For Wifi devices, open your phone's Wi-Fi settings, then find the Wi-Fi network that matches the sticker on the bottom of your device. I've un-installed/re-installed the Home app. They are listed from easiest to most complex. Are they plugged in to a working outlet? A cybernaut grasping at all things tech. If you'reattempting to set up your speaker or displayon5 GHz WiFi connection, your mobile device must support5 GHz. My workaround is the old Google Wifi app. You can identify a low bandwidth problem if your music starts cutting in and out or Google Home isn't doing a good job at recognizing and performing all the commands it is capable of making. When all else fails, reboot your whole network. They work. Once you have eliminated the router as a cause of your Google Home and Nest problems, check to see if your bandwidth could be too low. Note: When your router or point is ready for setup, the LED light will slowly pulse white if you have Nest Wifi or blue if you have Google Nest Wifi Pro or Google Wifi. 2. It took a couple of tries with factory resetting my AP's before I got my entire mesh network showing up well in the Home app. If you don't already have the app, grab it from the link below so you can get started. 11-20-2021 I just wanted to touch base and see if there's anything else we needed here. It's good to see that part functioning. Open the Wi-Fi settings on your mobile device. Lockdown Your Online Privacy: Must-Have Google Chrome Settings You Need to Enable Today! 03:55 AM, google home app does not see my routerI bought a second hand google wifi"hockey puck" routerQR code and network name, all on the router itselfMy phone and MacBook do not see my router in the list of Wi-Fi networksI did a factory resetalso the QR code cannot be recognized in any way. Readers like you help support MUO. If the issue is that your Wi-Fi network is not showing up on your laptop, for example, take a few minutes to make sure everything on the computer is as it should be. Instead, you'll go into the Google Home app to reconnect your device and get it functioning correctly again. To connect your Google Home to your Chromecast, open the Google Home app and go to Menu > More settings > TVs and Speakers, then tap the plus (+) and choose your Chromecast. Can you take the problematic point and wire it directly to your modem as if it was a primary router and see if it shows up in the Home app? Check for any pending updates for Google Home. Make sure you have the latest version of the Google Home app installed.